rockah.brand International Guarantee/Returns/Service after sales.
rockah.brand trademark is registered under a Swiss company Aenko SARL. The piece you have acquired is jewelry designed by Roxana Romanenko and made in Kyiv, Ukraine. rockah.brand jewelry is made of sterling silver and 24 karat gold plated bronze. Bronze is an alloy of tin and copper which naturally oxidizes in contact with oxygen and moisture. With time and wear, copper develops a dark brown or greenish patina known as verdigis. Discoloration occurs mostly with bronze rings, due to their close proximity to the skin, therefore sweat. Patination is a natural process and will not damage your skin or cause an allergic reaction. rockah.brand international Guarantee applies to rockah.brand pieces of jewelry sold in any country.
Scope and Duration of this International Guarantee
Your rockah.brand piece of jewelry has been made according to the high quality standards of rockah.brand. However, we cannot fully exclude defects in manufacturing or materials. In such event, your rockah.brand piece of jewelry is covered by this International Guarantee for a period of nine months from the date of purchase (the “Guarantee Period”). If your rockah.brand piece of jewelry is returned during the Guarantee Period, rockah.brand will repair or replace any defective part free of charge within a reasonable time, subject to the right to charge for shipping costs. Upon expiration of the Guarantee Period, any repairs or replacements will be subject to a service charge.
Steps to be performed
You may obtain service by bringing or sending your rockah.brand piece of jewelry to a rockah.brand authorized service center (please consult rockah.brand website, section “Refund policy” for further contact details). You are responsible for transportation costs, including, but not limited to, postage, insurance and packing. We recommend that any shipment to a rockah.brand service center include certified delivery and insurance.